cd11 Privacy Policy — Your Data Protection and Privacy Rights

1. Introduction and Commitment to Privacy

cd11 is committed to protecting the privacy and security of all personal information provided by our users. This Privacy Policy describes how we collect, use, store, and protect your personal data when you access our website, create an account, make deposits or withdrawals, or use any services provided by cd11.

By using cd11, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting an updated policy on this page with a revised effective date.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, make a deposit, request a withdrawal, or contact customer support, we collect the following types of personal information:

• Full name, date of birth, and age verification information to ensure compliance with legal gambling age requirements (21+ in Bangladesh).
• Contact information including email address, phone number, and residential address.
• Payment information including bKash, Nagad, or Rocket account details, bank account information, and transaction history.
• Identity verification documents such as government-issued ID, passport, or national identification card (required for KYC compliance).
• Communications with customer support, including email correspondence and support ticket history.

2.2 Information Collected Automatically

When you access cd11, we automatically collect certain technical information through cookies, log files, and similar technologies. This includes your IP address, device type, operating system, browser type, referring website, pages viewed, time spent on pages, and gameplay activity including bets placed, games played, and session duration. This information helps us improve our services, detect fraud, and ensure platform security.

3. How We Use Your Information

cd11 uses your personal information for the following purposes:

• Account management: To create and maintain your account, verify your identity, and process your registration.
• Transaction processing: To process deposits, withdrawals, and other financial transactions through bKash, Nagad, Rocket, and bank transfers.
• Customer support: To respond to your inquiries, resolve technical issues, and provide assistance when needed.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, underage gambling, and unauthorized account access.
• Legal compliance: To comply with regulatory requirements, respond to lawful requests from authorities, and enforce our Terms & Conditions.

4. How We Protect Your Information

cd11 takes data security seriously and implements industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use a combination of technical, administrative, and physical safeguards to ensure the security of your data.

5. Information Sharing and Disclosure

cd11 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

With payment processors (bKash, Nagad, Rocket, banks) to process deposits and withdrawals; with game providers (Pragmatic Play, Evolution Gaming, etc.) to deliver gaming services; with verification services to confirm your identity and age; and with legal authorities when required by law or to protect our rights, prevent fraud, or ensure user safety.

6. Cookies and Tracking Technologies

cd11 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device that help us recognize you when you return to our site.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of cd11. We use essential cookies for account login and security, functional cookies to remember your language and currency preferences, and analytical cookies to understand how users interact with our platform.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting support.
• Deletion: You can request deletion of your account and personal data, subject to legal and regulatory retention requirements.
• Objection: You can object to certain uses of your information, such as marketing communications, by adjusting your account preferences.

8. Data Retention

cd11 retains your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After account closure, we may retain certain information for a period required by law or for legitimate business purposes such as fraud prevention and financial record keeping.

Transaction records, including deposit and withdrawal history, are retained for a minimum of five years to comply with anti-money laundering regulations and tax reporting requirements in Bangladesh.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our privacy team at [email protected]. We will respond to all privacy inquiries within 7 business days.

We are committed to working with you to resolve any privacy concerns. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the relevant data protection authority in Bangladesh.